![]() Users that are experiencing any of the issues described above with their MacBook or MacBook Pro can get the servicing done free of charge through Apple stores or an Apple Authorized Service Provider. “Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner.”Īpple adds that the process “may involve the replacement of one or more keys or the whole keyboard.” Once the preorder is closed, your preorder purchased cannot be canceled.Apple today launched a new MacBook & MacBook Pro service program that it says covers a small percentage of users that might experience sticky, repeated characters or unresponsive keys.Īn Apple spokesperson provided the statement below to 9to5Mac:.We cannot cancel the order if the product is already shipped out. ![]() If the order is cancelled, you will get a refund minus the processing fees (4% of your original payment that are lost to the payment providers).We accept order cancellation before the product is shipped.For example, additional keycaps, switch puller, keycap puller, etc. ( Minus your original amount of shipping fee and the additional charges that occurred when the product were sent back to us and the 4% processing fee)Īny item not in its original condition, is damaged or missing ingredients for reasons, not due to our error will not be exchanged.Īccessories that comes with the keyboard cannot be changed. We will start the refunding process and refund you the remaining amount of your order. If you want us to ship the product to you but you don’t want to take responsibility of paying the shipping fee yourself, unfortunately, we will not be able to proceed the shipment. Once we received the payment then we will be able to start the shipping process and ship the product to you. ![]() If you decided to ask us ship the product to you again, you have to be responsible for paying the shipping fee again. If you failed to received the product and FedEX/DHL have no choice but to ship the product(you order) back to us, you will be responsible for all the charges that caused.
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